At Casa Diaro, every product is made to order through our Print-on-Demand (POD) manufacturing process. Because each item is produced specifically for you after your order is placed, we maintain a limited return policy. By placing an order with Casa Diaro, you agree to the terms of this Return Policy.
1. General Policy
As our products are custom manufactured after an order is confirmed, we do not accept returns or exchanges simply because you changed your mind or ordered the wrong size, colour, or product.
Please review all product details, sizing information, and your delivery address carefully before placing an order.
2. Eligible Returns
You may request a return, replacement, or other appropriate resolution only if the product delivered:
- Is damaged during transit.
- Has a manufacturing defect.
- Is materially different from the product ordered.
- Is the wrong product or wrong size due to our fulfillment error.
All claims are subject to verification and approval by Casa Diaro.
3. Non-Returnable Items
Returns or exchanges will not be accepted for:
- Change of mind.
- Incorrect size selected by the customer.
- Incorrect colour selected by the customer.
- Incorrect delivery address provided by the customer.
- Minor colour variations caused by screen, lighting, photography, or printing differences.
- Minor variations in print placement, stitching, fabric texture, or finishing within normal manufacturing tolerances.
- Products that have been washed, worn, altered, or damaged by misuse.
- Clearance or final sale products unless defective.
- Personalized or custom-designed products unless defective or incorrect due to our error.
4. Reporting a Problem
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at:
Email: casadiaro.official@gmail.com
To help us investigate your claim, please include:
- Your order number.
- A description of the issue.
- Clear photographs showing the problem.
- Photographs of the product packaging.
- An unboxing video, if available, to verify transit-related damage.
5. Inspection & Approval
Each return or replacement request is individually reviewed. Casa Diaro reserves the right to request additional information, decline claims that do not meet this policy, or determine whether a product qualifies for replacement or refund.
6. Return Shipping
If a return is approved due to our error or a verified manufacturing defect, Casa Diaro will provide instructions for the return process. Customers should not return any product without prior authorization.
7. Print-on-Demand Products
Since every Casa Diaro product is manufactured only after an order is placed, production begins shortly after order confirmation. Returns for personal preference cannot be accepted.
8. Refused Deliveries
If a customer refuses delivery without a valid reason or fails to accept delivery after reasonable courier attempts, Casa Diaro reserves the right to decline refunds or deduct applicable shipping/handling costs.
9. Policy Updates
Casa Diaro reserves the right to modify this Return Policy at any time. Any updates will be published on our website and apply from the publication date.
10. Contact Us
If you have any questions regarding this Return Policy, please contact:
Casa Diaro Official
Have questions or need assistance with a return or order claim? Our support team is here to help.